Impatti degli strumenti di e-government sui processi di co-produzione e sui rapporti di interazione fra Enti locali e cittadinanza. Il caso della piattaforma tecnologica ePart nel Comune di Udine.

Abstract

In recent years, many legislative reforms have affected local authorities. In this context, the spread of open data technologies and e.government tools seems to allow for greater involvement of citizens in the management of public services. This research aims to study the impact of these new technologies on public service management and on relationships local authorities and citizens. Through a single case study, the effects of the ePart project (platform for the joint management of urban environments) on the Udine municipality have been analyzed. The research results show an improvement in the management of public services in terms of transparency and accountability, by intensifying the interaction with stakeholder involved.