Designing dynamic performance management systems to foster SME competitiveness according to a sustainable development perspective: Empirical evidences from a case-study
- Autori: Bianchi, C; Cosenz, F; Marinkovic, M
- Anno di pubblicazione: 2015
- Tipologia: Articolo in rivista (Articolo in rivista)
- Parole Chiave: Case study; Competitiveness; Italy; Modelling; Performance management; Performance measurement; SD; Small-medium enterprises; SMEs; Strategic learning processes; Strategy; Sustainable development; System dynamics; Viral media company;
- OA Link: http://hdl.handle.net/10447/101363
Abstract
The role of performance management (PM) systems has become crucial for steering small-medium enterprises (SMEs) to successfully compete during the ongoing critical economic transition. To improve decision-maker strategic learning processes, traditional PM frameworks need to be combined with system dynamics (SD) modelling. This paper shows how to design and use a dynamic performance management (DPM) approach to assess and support SMEs competitiveness according to a sustainable development perspective. The emerging framework is applied to a real case of an Italian small business to analyse the empirical effectiveness of the approach hereby suggested.