L’insostenibile leggerezza del recesso del consumatore nei contratti online: il problema della sostenibilità ambientale delle restituzioni

Abstract

The essay focuses on the consumer’s right to withdraw from online contracts from the perspective of an ecological and behavioural analysis of European consumer law, revealing a dark side in terms of the environmental impact of returns resulting from exercising the right of withdrawal. The contribution investigates how consumer behaviour and environmental impacts are influenced, the abuse of the withdrawal right and the remedies that professionals can pursue. In conclusion, it suggests feasible revision proposals of the European legal framework concerning the consumer’s right of withdrawal, with the goal of establishing a regulatory model of sustainable consumption.