Proposed use of a conversational agent for patient empowerment

Abstract

Empowerment is a process through which people acquire the necessary knowledge and self-awareness to understand their conditions and treatment options, make informed choices and self-manage their health conditions in daily life, in collaboration with medical professionals. Conversational Agents in healthcare could play an important role in the process of empowering a person but, so far, they have been seldom been used for this purpose. This paper presents the basic principles and preliminary implementation of a conversational health agent for patient empowerment. It dialogues with the user in a “natural” way, collects health data from heterogeneous sources and provides the user with specific and relevant information. This allows a person/patient to create his/her own opinion on health matters in the most complete and objective way, and, therefore, it facilitates the empowerment process.