A Multichannel Information System to Build and Deliver Rich User-Experiences in Exhibits and Museums

Abstract

In this article a multichannel information system to build and deliver rich user experiences in exhibits and museums is presented. The system was designed to use information about a particular exhibit or museum while delivering a wide user experience based on different distribution channels. The overall information is used to build different solutions that can be delivered simultaneously on different media from touch-screen installations to portable devices like smart phones. Moreover, all the devices signed in the environment are able to communicate to each others to increase the level of the usability of the system. A case study and analysis of experimental results are also provided.